Terms & Conditions

Welcome to Luxoures.

By using the website or placing an order through it, you acknowledge that you have read and understood these terms.

1. Nature of Luxoures' Business

• Luxoures is an independent store specializing in luxury gifts and gift/flower arrangement and made-to-order sourcing services.
• Some products may be provided from available stock, while others are sourced specifically after a customer's order.
• Luxoures is not an agent or official representative of any brand featured on the website, unless expressly stated.
• All brand names, trademarks, and logos remain the property of their respective owners and are used solely to identify the genuine products displayed.

2. Product Authenticity

• We are committed to selling genuine products only.
• Sourcing is done through legitimate, trusted channels, which may include brand stores, authorized retailers, or trusted resellers.
• Outer packaging, shopping bags, ribbons, seasonal editions, or packaging appearance may vary by country, store, or packaging availability at the time of purchase, and this is not considered a product defect.

3. Orders and Confirmation

• Placing an order through the website represents an initial purchase request and does not necessarily mean the order is finally accepted.
• An order becomes confirmed after verifying product availability, price, and details, and notifying the customer of confirmation via WhatsApp or the approved contact method.
• If a product is unavailable, the customer will be notified and will not be obligated to purchase it.

4. Prices

• All prices shown are in UAE Dirhams (AED).
• Prices include delivery within the United Arab Emirates unless clearly stated otherwise before order confirmation.
• For orders to GCC countries, any known delivery fees or additional costs will be clarified before order confirmation.
• Luxoures' prices may differ from the price at the original store or brand, as the price may include sourcing services, gift preparation, arrangement, operational services, and delivery.

5. Pricing and Information Errors

• We take reasonable care to ensure the accuracy of prices and information.
• If a clear material or technical error appears in the price or product details before the order is delivered, Luxoures has the right to correct the error and notify the customer, who may then choose to proceed at the correct price and details or adjust the order to match the price paid. Luxoures is not obligated to fulfil an order at a price resulting from an obvious error prior to final acceptance.
• This does not limit any mandatory consumer rights under the law.

6. Availability

• Product availability can change quickly, especially for products sourced from external stores or brands.
• A product's appearance on the website is not a final guarantee that it will remain available until the order is confirmed.

Circumstances Beyond Our Control:

Fulfilling some orders may depend on the availability of products from brands, suppliers, or shipping companies. If, after order confirmation, a circumstance arises that is beyond Luxoures' reasonable control — such as a supplier cancelling the order, a sudden stock-out, a store closure, shipping or customs delays, or another circumstance — we will contact the customer as much as possible to offer a suitable alternative or arrange another solution. Luxoures is not liable for indirect losses arising from circumstances beyond its control, without prejudice to any mandatory consumer rights.

7. Images and Colors

• We make an effort to show products as accurately as possible.
• Slight color variation may appear due to lighting, device screens, or natural differences in materials.
• For flowers and natural materials, there may be natural variations in size, shade, shape, and seasonal availability.

Flowers and natural materials are seasonal by nature, and varieties, shades, sizes, and details may differ from reference images. Luxoures reserves the right to make substitutions in flowers, fillers, foliage, packaging, ribbons, vessels, and decorative elements when unavailable or of lower quality, using similar or higher-value alternatives, while preserving the overall character, coherence, and total value of the arrangement as much as possible. Reference images illustrate the general style and do not guarantee an exact match.

8. Customization and Special Orders

An order is considered special if the product was purchased, reserved, or sourced specifically for the customer, or was customized, engraved, arranged, or specially prepared/wrapped for them. Once purchasing, sourcing, customization, or execution has begun, cancelling or returning the order is not a guaranteed right, and the order may be refused if it would result in non-recoverable obligations or costs for Luxoures. This does not affect the customer's mandatory rights under the law in cases of defect, damage, or non-conformity.

9. Warranty

• If a product is covered by a warranty from the brand or manufacturer and that warranty can be claimed by the buyer, it will apply according to the terms issued by the warranty provider.
• The presence of a brand name on the website does not mean that Luxoures offers an additional warranty under that brand's name.
• In all cases, these terms do not diminish any warranty or mandatory right granted under UAE consumer protection law.

10. Communication

• By placing an order, the customer agrees that Luxoures may contact them to the extent necessary to confirm the order, payment, delivery, and after-sales service.
• This is not considered automatic consent to future marketing messages.

11. Intellectual Property

• The content and design of the Luxoures website, and the text and images owned by Luxoures, are protected under applicable law.
• Trademarks, logos, and official images belonging to global brands remain the property of their respective owners.