Shipping Policy

1. Delivery Within the UAE

• Luxoures offers delivery within the United Arab Emirates.
• Delivery within the UAE is included in the price shown for the product unless clearly stated otherwise before order confirmation.
• No undisclosed delivery fees will be added after order confirmation.

2. Delivery Timing

• After the order is confirmed and the product is available, a suitable delivery date or time window is agreed with the customer based on the nature of the order and delivery location.
• Any estimated delivery time is not a guarantee of an exact time.

3. Occasion-Related Orders

• If an order is needed for a specific occasion or date, Luxoures must be informed before the order is confirmed.
• We will not accept an order tied to a timeframe we do not reasonably believe we can meet.

4. Address Details

The customer is responsible for providing accurate, complete delivery details and a reachable phone number.

If delivery cannot be completed due to:

• An incorrect or incomplete address,
• The recipient not being present,
• Inability to reach the customer or recipient,
• Or refusal to accept the delivery,

a new delivery attempt may need to be arranged.

If additional fees arise from re-delivery due to a reason attributable to the customer or recipient.

5. Gift Delivery

• The order can be delivered directly to the recipient specified by the customer.
• Delivery is considered complete once the order is handed to the recipient or to a person authorized to receive it at the agreed address.

6. Delays

• Circumstances beyond reasonable control may occur, such as weather conditions, traffic restrictions, courier company conditions, or force majeure.
• We will make a reasonable effort to inform the customer of any significant delay.

7. Delivery to GCC Countries

• We may offer delivery to some GCC countries depending on the product and destination.
• Flower delivery is not available to GCC countries.
• Before order confirmation, the customer will be informed of shipping availability and any known shipping fees.
• The destination country may impose customs duties, taxes, or government import fees that Luxoures does not control, if these fees are not included in the price.
• The recipient bears any government or customs fees imposed by the destination country unless Luxoures expressly states that they are included.

8. Flowers and Perishable Products

Someone must be available to receive orders containing flowers or perishable materials at the agreed time, as a delayed pickup may affect their condition.