Privacy Policy

Luxoures respects the privacy of its customers and website visitors, and is committed to handling personal data in accordance with the applicable legislation in the United Arab Emirates, including legislation related to personal data protection and e-commerce.

1. Data We Collect

We may collect the data necessary to provide our services and complete your order, such as: name, phone number, emirate, area, delivery address, order and product details, order-related correspondence, and basic technical information related to your use of the website.

The Luxoures website does not currently request or store any bank card details. Payment is arranged separately after the order is confirmed.

2. How We Use Data

We use data for the following purposes:

• Processing and confirming orders.
• Contacting the customer about their order via WhatsApp or the contact method they provide.
• Arranging delivery and after-sales service.
• Managing the account and favorites when these features are used.
• Improving the website and user experience.
• Analyzing website performance and traffic sources.
• Preventing fraud and protecting the website and orders.
• Complying with legal and regulatory obligations.

3. Order-Related vs. Marketing Communication

Communication necessary to complete an order is different from marketing messages.

We may contact you to complete an order you have placed or to respond to an inquiry you have sent us, without this being considered your consent to receive future marketing messages.

Providing your phone number will not be treated as automatic consent to marketing.

Where an option to subscribe to messages and offers is provided, subscription is optional and can be cancelled at any time.

4. Sharing of Data

We do not sell customer data.

We may share the minimum data necessary with parties that help us provide the service, such as:

• Delivery companies or couriers.
• Hosting, database, and technical service providers.
• Analytics and security providers.
• Payment service providers, when used in the future.
• Official authorities, where disclosure is legally required.

This is done only to the extent necessary to provide the service or comply with the law.

5. Analytics and Third-Party Technologies

We may use analytics and performance-measurement services to understand how the website is used and to improve it.

Some technical data may be processed by service providers located outside the United Arab Emirates, subject to the legal and contractual controls applicable to data transfer and protection.

6. Data Retention

We retain data for the period necessary to achieve the purpose for which it was collected, to fulfil orders, and to meet accounting or legal obligations or defend rights and claims, after which we delete it or limit its use once there is no longer a legitimate need to retain it.

7. Data Protection

We take appropriate technical and organizational measures to protect data from unauthorized access, use, modification, or disclosure.

However, no electronic method can be guaranteed to be 100% secure.

8. Your Rights

In accordance with applicable legislation, you may contact us to request:

• Knowing what data we hold about you.
• Correcting inaccurate data.
• Deleting your data where the law permits.
• Objecting to certain forms of processing.
• Stopping marketing messages.

We may need to retain some data where required by law or necessary to establish or exercise existing rights and obligations.

9. External Links

The website may contain links to external websites or platforms. These websites are subject to their own privacy policies, and Luxoures is not responsible for the privacy practices of those parties.

10. Contact Us

For privacy-related inquiries: